Celebrating 20 Years of Body & Soul Medical Clinics
First of all, we are grateful to still be here. We were the first clinic for foreigners specializing in TCM and pain management. Many larger, well-funded clinics came after us, but we remained in our niche and prospered by being fully committed and passionate about our medical approach.
I am incredibly grateful and proud of my dedicated team, whose unity and commitment has been the cornerstone of our success. Our team is not just a group of professionals; we are a cohesive unit working to achieve our common goals. Their passion, expertise, and unwavering dedication to patient care have made Body & Soul Medical Clinics what it is today.
Over the past two decades, Body & Soul Medical Clinics has grown from a start-up into a well-established and renowned clinic. Its exceptional hands-on and empathetic patient care in traditional medical practices has attracted thousands of patients to our services. The greatest success of our clinic has been the ability to consistently provide high-quality healthcare while maintaining a compassionate, patient-centered approach. Our commitment to excellence has earned us the trust and loyalty of countless patients, their families, and friends.
2. What has been the biggest challenge you’ve encountered on this 20-year journey?
As pioneers in the medical area, we faced difficulties explaining the concept of traditional Chinese Medicine to our patients and insurance companies. Even the regulatory institutions didn’t understand the idea of high-end TCM services. Initially, they thought we were a SPA because the environment felt relaxing, unlike a clinic.
As the number of patients quickly increased, we had to expand accordingly. At the beginning, it wasn’t easy to find qualified personnel to serve the foreign community. We spent a lot of time educating and training our doctors and therapists on the importance of thorough diagnosis and treatment.
After successfully establishing four clinics, the Covid pandemic hit, and we had to adjust at Body & Soul. Now we operate in two well-established clinics in central Shanghai. We continue our traditional treatment approach with hands-on treatments performed by our high-end specialists and experts.
3. In your opinion, what is unique about Body & Soul Medical Clinics?
What sets Body & Soul Medical Clinics apart is the holistic approach to healthcare. We believe in treating the whole person, not just their symptoms. This philosophy guides our practice and allows us to offer a wide range of services that address the physical, emotional, and mental well-being of our patients. Our multidisciplinary team of specialists collaborates to develop personalized treatments, ensuring comprehensive care for every patient.
It’s very important for us to understand our patients’ medical needs personally. So, we established a system similar to the “sorting hat” in Harry Potter. In the first appointment, we try to determine the patient’s needs. Only after this initial meeting can we recommend a custom-tailored treatment plan.
This high standard requires a calm and professional environment. Our clinics offer a warm atmosphere and are decorated with original art pieces related to our medical system.
In conclusion, the 20-year journey of Body & Soul Medical Clinic has been marked by remarkable achievements and significant challenges. As we celebrate this milestone, we remain committed to providing exceptional care in the field of holistic healthcare.
While medical development continues and more medical robots and machines enter the field, our Body & Soul doctors and therapists will maintain the traditional approach of individual and personalized hands-on treatments with passion, expertise, and empathy for the next 20 years
