Body & Soul – Medical Clinics offer a holistic approach to health by combining Traditional Chinese Medicine (TCM) with western medicine in a unique way that speeds the wellness of our patients.

(+86 21) 6345 5101 * 223/ 225

Anji Plaza 14th floor, Rood 05, 760 South Xizang Road

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Downtown -Anji Plaza,

Room 05, 760 South Xizang Road

(+86 21) 6345 5101 * 223/ 225


Minhang -Zhidi Plaza,

211 Cheng Jia Qiao Zhi Road

(+86 21) 6461 6550 * 0/ 219


Billing & Insurance Matters

Navigating medical bills and payment processes with insurance can be challenging. However, the insurance team at Body & Soul Medical Clinics excels at handling insurance claims and processing direct billing. Please get in touch with us and share details about your insurance policies. This will enable us to arrange billing accordingly.

Services Book Appointment

Insurance and Payment Services

A Great Place to seek complete and comprehensive healthcare. Get 360 Degree Assistance

Body & Soul Medical Clinics offer treatments that are covered by major insurance companies. We also provide direct billing with various insurers. Our team can help you obtain cost estimates, guarantee payments and reimbursements.
If you need help determining whether your insurance covers our services, please email us a copy of your passport and insurance card. Our team will check your policy and inform you about your individual coverage.

Check Your Benefit


At Body & Soul Medical Clinics, we offer three different payment options: direct billing with your insurance provider, co-pay with a high ratio of reimbursement from your insurance provider, and an out-of-pocket self-pay option. In cases where we cannot provide direct billing, we will give you a professional invoice, allowing you to conveniently handle the reimbursement process directly with your insurance.


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  • Experience convenience with direct billing. We work directly with your insurance provider, and with your signature, we can handle your payments. This ensures seamless access to our services.
  • Co Pay Billing

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  • With co-pay insurance, you’ll pay a predetermined fixed amount for each visit. This allows you to focus more on your health.
  • Self Pay

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  • As a self-pay patient, you are responsible for your health expenses. We accept cash payments, WeChat Pay, Alipay, and major credit cards as payment options. Please inquire about our special packages for different services.

Here is how you can use your insurance benefits:

We are here to help you make the most out of your insurance benefits. If you have any questions or concerns, do not hesitate to reach out to us. We will be happy to assist you!


After we received your insurance details, we book an appointment and apply guarantee of payment


Receive insurance confirmation after 2-5 days.

Step 3:

Booking confirmation by our team.

Step 4:

Enjoy your treatment and sign the bill afterwards.


Abacare is an international insurance broker advising on medical, life and general insurance. The company was created in Hong Kong and has been spreading its activities all across Asia. Abacare is now the leading provider for international medical and life insurance in China and in South East Asia and will help its own clients for payment settlement e.g. obtaining Guarantee Letter, claims procedure etc. Direct Billing will be only possible with valid Guarantee Letter.

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AETNA is a leading global diversified health benefits companies, serving approximately 35.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans.

Aetna International, the international business segment of Aetna, is committed to helping create a stronger, healthier global community by delivering comprehensive health benefits and health management solutions worldwide. Our expatriate business, Aetna International, is one of the industry’s largest and most prominent international health benefits providers, supporting more than 445,000 members worldwide. Our expatriate offerings include medical, dental, vision, life, disability and emergency assistance. Our health management business collaborates with health care systems, government entities and plan sponsors around the world to design and build locally-applied health management solutions to improve health, quality and cost outcomes.

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AIG is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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Allianz Partners

Allianz Partners is a wholly owned subsidiary of the Allianz Group, a global company which serves more than 75 million customers in over 70 countries worldwide. We specialise in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. Our focus is on earning and maintaining client loyalty by providing a global, market leading, level of service and support.

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Assistance Online Group

Assistance Online group is an independent assistance company providing immediate and professional assistance services in Asia and all over the world. The first company of Assistance Online was established in 2004 in Singapore. In 2005, Assistance Online launched its 24 hours regional assistance call center in Shanghai, China and established its third company in 2006 in Hong Kong. With a large network of providers in China, Hong Kong, Singapore and worldwide, Assistance Online Group offers not only a wider assistance services to worldwide clients but also assist local insurance companies, corporate and individuals by providing immediate and professional support in their time of need. Direct Billing will be only possible with valid Guarantee Letter.

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CIGNA International Expatriate

CIGNA International Expatriate: More than 25 years of worldwide experience and unparalleled service excellence are the hallmarks of CIGNA International Expatriate Benefits. We provide employers and their expatriate employees with access to a full array of specialized insurance solutions, supported by a 24/7 international service center with multilingual, multi-currency capabilities. Currently serving more than 700 international client companies and covering more than 200,000 expatriates, their families and business travelers.

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CIGNA AND CMC Life Insurance Co. Ltd.

CIGNA & CMC Life Insurance Co. Ltd. was established by CIGNA Corporation and a China Merchants Group affiliate in 2003. CIGNA Corporation is a global health company that provides medical, dental, behavioural health, pharmacy and vision care benefits, as well as group and individual life, accident and disability insurance to approximately 47 million people around the world. CIGNA & CMC provides the Chinese market with a fully compliant healthcare product that delivers the same best-in-class services.

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CMN Global Inc.

Founded in 1995, CMN Global Inc., a Europ Assistance Group Company, is an international health management company that assists clients, including insurance companies and government entities, and their insured members to successfully navigate the increasingly complex global healthcare system with economic ease. Our medical case management, North American and international proprietary provider networks, customized services, and technology are all seamlessly interwoven to ensure patients receive the best-possible medical care and service, while reducing and managing our clients’ risks and costs. For more information on who is part of our group please see this list with about 90 clients and insurance companies. Direct Billing only possible with valid Guarantee Letter!

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China Health Connect
ERV China

ERV – China’s (Europäische Reiseversicherung) strong network of travel insurance experts extending through Europe and beyond. A strong parent company and an international network of subsidiaries, shareholdings and branches have enabled ERV to form an effective network delivering travel insurance products and services. The ERV network accompanies its customers and partners across the world. ERV means, combining excellent service, comprehensive information, leading performance and undeniable dependability.ERV is passionate about travel insurance and protecting those who take out policies with us. ERV is the specialist in travel insurance of ERGO Insurance Group, which belongs to Munich Re, one of the worldwide leading risk carriers.

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Our Insurance Partners & Billing

Treatments offered at Body & Soul Medical Clinics are covered by major insurances. Body & Soul Medical Clinics also provides direct billing with various insurance companies. Our team assists you in the process of getting cost estimations, guarantees of payment and reimbursements. Do not hesitate to contact us for any insurance matter or question. Our team will help you, so you can focus on healing.

Learn More About Our Insurance Partners

Need Help Sorting Your Insurance Matters?

For assistance, please click the appointment booking page


Our insurance team guides you through the reimbursement process, ensuring all necessary documentation is provided and submitted promptly to your insurance company.


Direct billing allows our team to work directly with your insurance provider to process your medical bills. All we require is your signature on various forms and the invoice. After this, we handle the collection of any other necessary paperwork.


If your insurance policy includes a self-pay percentage, you're required to pay a portion of your medical bill out-of-pocket. This percentage varies based on your specific insurance plan and will be indicated on your invoice.


If you don't have medical insurance, you're responsible for settling your medical bills on your own. Accepted payment methods include cash, credit cards, WeChat, and Alipay. Please inquire about our tailored package options for special circumstances.