Frequently Asked Questions
Welcome to our FAQ page, where we address your inquiries to provide clear and concise answers, ensuring that you have a thorough understanding of our services, approach, and commitment to your health at Body & Soul Medical Clinics.
Payment
What insurance do you accept?
We partner with some of the best insurance providers; check The Insurance page for more details. The Team of Support staff will assist you to process all relate documentation
Can I do direct billing?
It depends on your insurance policy, please provide us with your insurance details (scan of your insurance card and passport), our insurance team will help to contact your insurance company and check your benefit accordingly.
What is my insurance plan, can I get full cover?
It depends on your insurance policy, please provide us with your insurance details (scan of your insurance card, passport), our insurance team will help to contact your insurance company and check your benefit accordingly.
If I pay by myself, can it be reimbursed by 100%?
It depends on your insurance policy, please provide us your insurance details (scan or your insurance card, passport), our insurance team will help to contact your insurance company and check your benefit accordingly.
Can I use social medical insurance (医保)?
No!
I have XX (complaint), can my insurance cover?
It depends on your insurance policy, please provide us your insurance details (scan of your insurance card, passport), our insurance team will help to contact your insurance company and check your benefits accordingly.
Appointment
How long will the appointment take?
First medical consultation: 30 – 45 minutes
Follow-up consultation: 20 – 30 minutes
Acupuncture: 30 – 60 minutes
Tuina: 30 minutes
First chiropractic treatment: 30 – 45 minutes
Follow-up chiropractic treatment: 20 – 30 minutes
Physiotherapy: 45 – 60 minutes
Can I do a medical treatment without seeing a doctor?
Seeking medical advice before treatment is highly recommended (essential). Doctors first perform detailed check-up and later provide accurate diagnosis, personalized treatment plans, evidence-based approaches, ongoing monitoring, and risk management. Following a physicians recommendation increases treatment success and quicker recovery. Consultation ensures individualized care tailored to your needs and maximizes treatment effectiveness.
How can I book an appointment?
DOWNTOWN CLINIC
- (+86 21) 6345 5101 * 223/ 225
- huangpu@bodyandsoul.com.cn
- Anji Plaza 14th floor, Room 05, 760 South Xizang Road (Crossing Jianguo Road),200011 Shanghai, Huangpu District
- 上海市黄浦区西藏南路760号安基大厦1405室
MINHANG CLINIC
- (+86 21) 6461 6550 * 0/ 219
- minhang@bodyandsoul.com.cn
- Zhidi Plaza, 211 Cheng Jia Qiao Zhi Road (Crossing Hongmei Road), 201103 Shanghai, Minhang/Hongqiao
- 上海市闵行区程家桥支路211号智地大厦1楼
How early do I need to come for my appointment?
For the first visit, please kindly come 15 – 20 minutes earlier for registration. Please fill in the forms available at (forms to fill in for your first appointment as accurate as possible)
For follow up appointment, please kindly come 5 minutes earlier.
What do I need to bring to my appointment?
On your first visit, please bring your passport, insurance card and all your medical history/records (preferably you bring a copy for your file).
What do I need to do if I want to cancel or reschedule my appointment?
Please contact us as soon as possible once you need to cancel or reschedule an appointment; We usually contact you 1-2 days before your appointment via WeChat or email to confirm your appointment, please reply to the message you received to allow enough time to rearrange. Please notice that cancellation less than 24 h before your appointment could involve the 24 h cancellation policy
Medical
How can I get my lab result?
After taking a sample in our clinic your doctor will schedule a follow up appointment to thoroughly explain the results to you in detail. Your doctor will also let you know, if you need a follow up appointment or if you can be inform via telephone call. If you need a copy of your lab, we can send it to your confidential contact information.
How can I get a refill of my medicine? Can I get a refill of my medicine without seeing a doctor?
It is strongly recommended to consult a doctor for medicine refills, especially for the individually prepared herbal medicine. Seeking professional medical advice ensures safe and appropriate medication management. Therefore, we highly advise seeing a doctor to refill your medicines. According to the Chinese law the longest period to prescribe medicine is 28 days.
I usually do not eat breakfast. Can I take herbal tea with empty stomach?
Herbal tea is recommended to be taken 20-30 mints after meal unless there is special requirement from the doctor. As the herbal medicine is advised to be taken after meal, you can also take it after lunch and dinner.
How often should I schedule routine treatment?
It depends on the condition, usually doctors/therapists will explain after the treatment.
What is … (TCM, Acupuncture, Physiotherapy, Chiropractic…)?
What is the difference between Tuina, Physiotherapy and Chiropractic treatment?
Tuina, physiotherapy, and chiropractic treatment are all therapeutic approaches that focus on addressing musculoskeletal issues and promoting overall wellness. While they share some similarities, there are distinct differences between these practices:
Is acupuncture painful?
Acupuncture typically involves a mild and wanted sensation of pain (it’s called “De Qi – Sensation”, which lasts for a short duration. Most people experience a feeling of prickling, soreness, or slight numbness. If you feel pain or discomfort during the acupuncture treatment, please promptly inform the acupuncturist, who can adjust the treatment to alleviate the pain, or remove the needle instantly.
Can TCM be used alongside Western medicine?
Yes, herbal medicine can complement Western medicine very efficiently. It is important to inform both, your TCM practitioner and your physician about any treatments or medications you are receiving from either system. This allows for better coordination and an integrative approach to your healthcare.
How many TCM sessions are usually required to see results?
The number of TCM sessions needed varies depending on the individual’s condition, its severity, and overall health. Acute conditions may respond more quickly (three days to seven days), while chronic conditions may require regular and consistent treatment over a longer period (at least two months).
Is TCM suitable for children and elderly?
Yes, TCM can be adapted to suit individuals of all ages. TCM treatments are tailored to the specific needs and conditions of children and the elderly, considering their unique physiology and health concerns.
If I get my period, can I keep taking the herbal medicine from the doctor? Do I need to reschedule my acupuncture/tuina appointment?
If you come for conditions related to OB/Gyn, it is essential that you take the medicine tailored to before or after the period right according to the doctors explanation. Do not mix up the herbs, as it might have an impact on the flow. For any other condition your doctor will always, as a standard, ask you about your menstruation cycle to prevent any contraindication.
What is orthotics?
Our feet were designed to walk on soft, natural surfaces like soil and sand, today we walk on hard, unnatural “man-made” surfaces. The loss of our “Footprint” causes our feet to compensate unnaturally by rolling in (over pronating).
Orthotics/insoles are designed to reduce the knee, foot, heel or hip- and back pain related to over-pronation.
Others
Transportation (subway line, exit. Etc)
Downtown Clinic: Line 8 & Line 9 – Lu Jia Bang Road Station Exit 4
Line 8 & Line 10 – Lao Xi Men Station Exit 3
Bus Station: No 23; No 24; No 304
Hongmei Road Clinic: Line 10 – Long Xi Road Exit 2
Line 9 – He Chuan Road Exit 1
Bus Station: 虹桥镇社区巴士B线环线； 虹桥镇2路区间，No 804
Parking
Downtown Clinic: No free parking
Hongmei Road Clinic: Free parking