Billing & Insurances

Body & Soul  >  Billing & Insurances

Treatments offered at Body & Soul – Medical Clinics are covered by major insurances. Body & Soul – Medical Clinics also provides direct billing with various insurance companies (see right).

Our team assists you in the process of getting cost estimations, guarantees of payment and reimbursements.

If you need any assistance to find out whether your insurance covers the services we offer, feel free to send us an Email with a copy of your passport and your insurance card. Our team will check your policy and inform you about your individual coverage.

We direct bill our healthcare services with the following insurance providers:


Abacare is an international insurance broker advising on medical, life and general insurance. The company was created in Hong Kong and has been spreading its activities all across Asia. Abacare is now the leading provider for international medical and life insurance in China and in South East Asia and will help its own clients for payment settlement e.g. obtaining Guarantee Letter, claims procedure etc. Direct Billing will be only possible with valid Guarantee Letter.


AETNA is a leading global diversified health benefits companies, serving approximately 35.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans.

Aetna International, the international business segment of Aetna, is committed to helping create a stronger, healthier global community by delivering comprehensive health benefits and health management solutions worldwide. Our expatriate business, Aetna International, is one of the industry's largest and most prominent international health benefits providers, supporting more than 445,000 members worldwide. Our expatriate offerings include medical, dental, vision, life, disability and emergency assistance. Our health management business collaborates with health care systems, government entities and plan sponsors around the world to design and build locally-applied health management solutions to improve health, quality and cost outcomes.


AIG is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Allianz Partners

Allianz Partners is a wholly owned subsidiary of the Allianz Group, a global company which serves more than 75 million customers in over 70 countries worldwide. We specialise in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. Our focus is on earning and maintaining client loyalty by providing a global, market leading, level of service and support.

Assistance Online group

Assistance Online group is an independent assistance company providing immediate and professional assistance services in Asia and all over the world. The first company of Assistance Online was established in 2004 in Singapore. In 2005, Assistance Online launched its 24 hours regional assistance call center in Shanghai, China and established its third company in 2006 in Hong Kong. With a large network of providers in China, Hong Kong, Singapore and worldwide, Assistance Online Group offers not only a wider assistance services to worldwide clients but also assist local insurance companies, corporate and individuals by providing immediate and professional support in their time of need. Direct Billing will be only possible with valid Guarantee Letter.

CIGNA International Expatriate:

CIGNA International Expatriate: More than 25 years of worldwide experience and unparalleled service excellence are the hallmarks of CIGNA International Expatriate Benefits. We provide employers and their expatriate employees with access to a full array of specialized insurance solutions, supported by a 24/7 international service center with multilingual, multi-currency capabilities. Currently serving more than 700 international client companies and covering more than 200,000 expatriates, their families and business travelers.

CIGNA & CMC Life Insurance Co. Ltd.

CIGNA & CMC Life Insurance Co. Ltd. was established by CIGNA Corporation and a China Merchants Group affiliate in 2003. CIGNA Corporation is a global health company that provides medical, dental, behavioural health, pharmacy and vision care benefits, as well as group and individual life, accident and disability insurance to approximately 47 million people around the world. CIGNA & CMC provides the Chinese market with a fully compliant healthcare product that delivers the same best-in-class services.

CMN Global Inc.

Founded in 1995, CMN Global Inc., a Europ Assistance Group Company, is an international health management company that assists clients, including insurance companies and government entities, and their insured members to successfully navigate the increasingly complex global healthcare system with economic ease. Our medical case management, North American and international proprietary provider networks, customized services, and technology are all seamlessly interwoven to ensure patients receive the best-possible medical care and service, while reducing and managing our clients’ risks and costs. For more information on who is part of our group please see this list with about 90 clients and insurance companies. Direct Billing only possible with valid Guarantee Letter!

China Health Connect

ERV China

ERV - China's (Europäische Reiseversicherung) strong network of travel insurance experts extending through Europe and beyond. A strong parent company and an international network of subsidiaries, shareholdings and branches have enabled ERV to form an effective network delivering travel insurance products and services. The ERV network accompanies its customers and partners across the world. ERV means, combining excellent service, comprehensive information, leading performance and undeniable dependability.ERV is passionate about travel insurance and protecting those who take out policies with us. ERV is the specialist in travel insurance of ERGO Insurance Group, which belongs to Munich Re, one of the worldwide leading risk carriers.

ERV China is cooperating with the following local insurance companies:



Since 1971, EURO-CENTER North Asia has acted as the extended arm of travel insurers, healthcare insurers and alarm centers to provide local assistance services to tourists, business travelers and expatriates through its worldwide network of offices. Euro –Center is one of the leading claims handling and cost containment networks, annually processing approx. 160,000 cases around the globe and generating a total turnover of more than EUR 100m. Euro-Center is working together with the following insurance companies:


Direct Billing only possible with valid Guarantee Letter!


GeoBlue is a leader and innovator, serving the needs of world travelers. GeoBlue Expat® and GeoBlue Traveler® group health plans combine unsurpassed service and mobile technology to help you access trusted doctors and hospitals all around the globe. Direct Billing only possible with valid Guarantee of Payment letter.

HTH Worldwide

HTH Worldwide is a leading innovator, devising and delivering global solutions as a technology-based specialty health services and insurance company to enable world travelers to conveniently understand, identify, navigate, access, and pay for quality healthcare all around the world. Direct Billing only possible with valid Guarantee of Payment letter.

Garantie Médicale & Chirurgicale (GMC)

Garantie Médicale & Chirurgicale (GMC) wurde 1947 von Ernest Duffo gegründet und bietet Unternehmen seither zweierlei Innovationen auf dem Gebiet der privaten Zusatzversicherung: Modulare medizinische Deckungspläne in Kombination mit einem einzelnen Direktausgleichs-Verfahren, welches von ausgewählten Gesundheitsexperten zertifiziert ist.

Medical Administrators International (MAI)

Medical Administrators International (MAI) is an international health insurance claims administrator and subsidiary of Molitor Group, France's leading wholesale broker specialized in health care benefits including international healthcare benefits for expatriates. Direct Billing only available for “GOLD PASS” Members.

Medilink (Beijing) TPA Services Co. Ltd.

Medilink (Beijing) TPA Services Co. Ltd. is a wholly-owned subsidiary of Medilink-Global UK Limited Medilink Global commenced its TPA business since 2002 in Malaysia and was successfully listed in London AIM Market on November 18th 2008. The core business of Medilink-Global is to provide claims and third-party administration services for insurance companies, insurance agencies, insurance brokers, reinsurers and large self-insured corporations. Medilink-Global has operation offices in Malaysia, China, Thailand, Singapore and Vietnam and manages our services in an expanding network of Direct Billing medical institutions including major hospitals, clinics etc. that are using our Electronic Healthcard system in major cities across Asia. These medical institutions in our preferred healthcare network provide comprehensive medical treatment services, medical second opinion services, medical emergency assistance services and health management services to the end users. Direct Billing with Medilink just available in our Huangpu and Minhang Clinic.

Metlife (Metropolitan Life Insurance Company)

Expatriate Benefits has been a provider of Expatriate programs for over 35 years, offering comprehensive product lines including medical, dental, life, AD&D, disability and vision. Metlife (Metropolitan Life Insurance Company) offers comprehensive, globally portable coverage for employees and their dependants. Expatriate Benefits products are underwritten by Delaware American Life Insurance Company (DelAmLife) rated 'A-' (Excellent) by A.M Best Company.

DelAmLife is a subsidiary of MetLife, Inc. (NYSE: MET), a leading global provider of insurance, annuities and employee benefits programs, serving 90 million customers in over 60 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East.


PrimeCare is in the unique position of being able to offer health insurance cover from the widest range of insurers in China. We have agreements with all the major international and local health insurance companies, and because of this, we are able to find our clients the best possible cover available anywhere on the market.

United HealthCare Insurance Company

United HealthCare Insurance Company Beijing Representative Office is the Representative office in China mainland for UnitedHealth Group. UnitedHealth is operating in 50 countries worldwide, with headquarters in Minnesota of United States. Through the advanced and innovative services and technologies, the Group is dedicated to improve the coverage and quality of healthcare system, in order to deliver better health services to clients and the society. Direct Billing only possible with valid Guarantee of Payment.

VANBREDA International

VANBREDA International has over 50 years of experience in designing, implementing and managing cross-border health insurance and employee benefits plans for international organisations, multinational corporations and their international workforce, as well as for individual expatriates. With more than 420 employees, Vanbreda International serves around 400,000 plan members on a 24/7 basis in 192 countries.



For a century, we have served millions of people and generations of families all around the Asia-Pacific region.

AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.

Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.

Our Purpose is to help people live Healthier, Longer, Better Lives, in every community we live and work, with products and policies that don’t just protect lives but help make lives healthier, longer and better.

Please note that coverage always depends on individual plan type; each insurance company and policy differs. We will endeavor to establish your coverage and bill your insurance company for the amount covered. Please bring your insurance membership card and passport.